Exchange or return of tickets
Tickets that have been paid for cannot be refunded or returned. Changes in the cast or the programme do not entitle holders to return or exchange tickets.
Regulations on the cancellation or transfer of a performance
Handa Opera on Sydney Harbour is an open-air event. The venue and the stage are completely uncovered. The special nature of this event will be appreciated by visitors from all over the world who understand that there is a certain risk of bad weather. Opera Australia is therefore committed to going ahead with a performance of Handa Opera on Sydney Harbour even in doubtful weather conditions.
Performances are never cancelled or abandoned before the advertised starting time and then only in the event of very bad weather.
Visitors are advised that it may rain during the performance. We therefore recommend that guests bring warm and rainproof clothing, but umbrellas cannot be used during the performance as they impede the view. There may be delays or interruptions due to bad weather.
If a performance is cancelled or plays for less than 50% of the total performance running time, the ticket holder shall have the ticket price refunded in full or can exchange the ticket for a subsequent performance.
Personal arrangements including travel, accommodation or hospitality which you have arranged in conjunction with the performance are at your own risk and not refundable by Opera Australia.
Food and beverages booked and purchased in advance
Food and beverages which are booked and paid for in advance (including pre-performance, interval and post-performance hospitality) are non-exchangeable and non-refundable.
By purchasing food and beverages in advance, you confirm that you are aged 18 or over.
Food and beverages booked and purchased in advance must be claimed on the performance date stated on the voucher.
All advance orders of food and beverages will be available on the evening of the performance for which they were booked regardless of whether or not the actual performance is subsequently cancelled or abandoned as the result of bad weather.
The Platinum Lounge is reconfigured each night according to the number of patrons booked. Please be aware that diners may be seated at larger communal tables, depending on availability.
A ticket is valid only when purchased from Opera Australia or an authorized agent.
The right of admission is reserved.
Each individual entering the venue must have a valid ticket regardless of age. Babes in arms are not permitted.
Persons aged under 15 years must be accompanied by a ticketed adult.
There are no concessions for this event.
Patrons who disrupt a performance may be ejected from the venue.
Patrons arriving late will not be admitted until a suitable break in the performance. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, rather in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival.
Seating for disabled or less mobile patrons
Customers requiring wheelchair positions and/or assistance should contact the Ticketing Services Office on +61 2 9318 8349, Monday – Friday 9am to 5pm.
Use of electronic devices
Use of cameras and other recording devices during the performance is prohibited.
Mobile telephones, pagers and so forth must be turned off before the performance commences.
Right to record or broadcast the performance is reserved
Opera Australia reserves the right to record, broadcast and simulcast any performances.