Opera Australia works closely with each of its venues to provide access initiatives and services to ensure that opera is available to everybody.
Some useful information is below, detailing various ways in which people with special access needs can attend and enjoy the performance of their choice.
How to book for your access requirements
Guests with disability, including those with mobility support needs, are encouraged to book their seats though our dedicated phone line. Contact our Box Office in Sydney on 02 9318 8200, Melbourne on 03 9685 3700 or by emailing firstname.lastname@example.org.
For people with limited mobility
To book wheelchair positions, wheelchair companion seats and/or level access seats, please contact our customer service centre in Sydney on 02 9318 8200, Melbourne on 03 9685 3700 or by emailing email@example.com.
For people with vision impairment
For people who are blind or have low vision, Opera Australia, in association with Vision Australia schedule Audio Described performances where a description of key scenic, costume and lighting elements as well as pivotal action, entrances and exits of the cast are broadcast by professional audio describers to a small radio headset, supplied prior to the performance.
Bookings for this service are essential and can be done by calling Opera Australia in Sydney on 02 9318 8200 or Melbourne on 03 9685 3700.
For people with hearing impairment
Surtitles allow those with hearing limitations to follow the libretto (text) in real time. Surtitles are a translation of the text, often sung in a language other than English which can be seen on one or more screens (depending on the venue) and can be seen from most seats in each of our resident theatres. On our website, seats which do not have a view of the surtitle screens are marked with "No Surtitle View". If booking in person or over the phone, please be sure to request a view of the surtitles if you requrie it.
Evita is not performed with surtitles but will be providng closed captions at the performance on October 27 at 1:00pm at the Sydney Opera House. These captions will be transmitted to your personal device and require you to download the GoTheatreical app to receive this captioning service on the day. Simply purchase your tickets with us, download the GoTheatrical app, and we’ll see you on October 27 at 1:00pm.
If you have any questions about how this works, please don’t hesitate to contact Opera Australia in Sydney on 02 9318 8200 or Melbourne on 03 9685 3700