Information for customers with tickets to cancelled performances
To exchange your tickets to a future performance, sign in here. Select 'upcoming performances' and then 'exchange' next to the cancelled performance. Then select a new performance.
You won't be charged any exchange fees and don't need to send your tickets back to us. If you do not spend the full amount of the original value of your tickets, you will receive a gift voucher for the remainder, valid for 36 months.
How do I exchange my tickets if my performance is going ahead?
Your new tickets will be issued after we have either received your old tickets back in the post or received by email a photograph of your original tickets clearly torn in two to firstname.lastname@example.org.
Please include your name and the order number from your exchange transaction. This means that you should first do the exchange online or by phone to get the exchange order number, and then return the tickets including that number.
We must receive or see the tickets a minimum of 2 working days prior to the performance before the transaction is deemed complete. We will then print and send your tickets, or hold them for your collection if the exchange was processed within 7 days of the performance you’re attending.
When can I exchange my tickets?
Exchanges are available up to 2 working days before the performance you currently hold tickets to.
How much does it cost to exchange my tickets?
Subscription tickets can be exchanged for free. All other tickets may be exchanged for a fee of $18 per ticket. Exchange fees must be paid at the time of ticket exchange.
You will need to pay any difference in price between the original ticket and the new ticket. If the new ticket is less expensive than the original ticket, the difference will be held on account as credit, to be spent on Opera Australia tickets or merchandise, or turned into a donation, within the following three years. The credit will expire after three years. Any price difference will not be refunded.
Where can I exchange my tickets?
Tickets purchased from the Opera Australia Box Office can be exchanged in the following ways:
Sign in and select upcoming performances.
Call our friendly Box Office staff to exchange your tickets:
Sydney: 02 9318 8200
Melbourne: 03 9685 3700
Vist us in Sydney: 480 Elizabeth Street, Surry Hills
or in Melbourne: Level 1, 45 William Street, Melbourne
How should I return my old tickets once I have my new order number?
Write your new order number on your tickets and mail your tickets to:
Opera Australia Box Office (Sydney)
PO Box 291
Strawberry Hills NSW 2012
Opera Australia Box Office (Melbourne)
PO Box 389
South Melbourne VIC 3205
Email a photograph of your original tickets clearly torn in two to email@example.com with your new order number in the subject line.