If you can no longer attend a performance, you may exchange your tickets to another performance, or request a gift voucher* for the value of your tickets.
You may exchange online any time right up until the performance starts. You may exchange over the phone if you call us before midday on the day of any weeknight performances, and midday Friday for weekends.
There is no charge for exchanging tickets. You will need to pay any difference in price between the original ticket and the new ticket. If the new ticket is a lower price than the original ticket, the difference will be issued to you as a gift voucher*. Any price difference will not be refunded.
If you purchased your tickets directly from Opera Australia, you can exchange them here:
Sign in and select upcoming performances.
Sydney: +61 2 9318 8200
Melbourne: +61 3 9685 3700
If you purchased your tickets from the performance venue or a ticketing agent, please contact them to exchange.
*Gift vouchers are valid for three years from the date of issue and can be spent on Opera Australia tickets or turned into a donation.
Do you need help with your exchange?
Or call our friendly box office staff (Monday–Friday, 9am–5pm):
+61 2 9318 8200
+61 3 9685 3700