Terms and Conditions

Ticketing policy

SPECIAL CONDITIONS RELATING TO COVID-19

RESALE RESTRICTION

Concession policy & access to tickets

Subscription policy

Attendance policies

Handa Opera on Sydney Harbour terms and conditions

Group Booking policy

Gift voucher policy

Merchandise (CDs & DVDs)

Competitions

Privacy Policy

Website terms of use

Website copyright and disclaimer


Ticketing Policy

Conditions of Sale

1. Tickets are sold for and on behalf of Opera Australia; Tickets are subject to Opera Australia’s conditions of sale and to the requirements of the venue at which the activity is presented.
2. The right of admission is reserved.
3. The right is reserved to vary, substitute or withdraw advertised programs, artists, and seating arrangements.
4. Tickets are non-refundable except as specified in the Entertainment Industry Code of Fair Practice (pdf).
5. Cameras and other recording devices are prohibited in the venue’s auditorium. Mobile telephones, pagers and so forth must be turned off before entry into the venue’s auditorium.
6. Opera Australia reserves the right to record, broadcast and simulcast any performances.
7. This ticket is valid only when purchased from Opera Australia or an authorized agent.
8. Performances may be unsuitable for children under eight years of age. All patrons, irrespective of age, must hold a valid ticket.
9. Patrons arriving late will not be admitted into the venue’s auditorium unless there is a suitable break in the performance.
10. Patrons who disrupt a performance may be ejected from the venue.


SPECIAL CONDITIONS RELATING TO COVID-19

Please take the time to read these special conditions, as Opera Australia has been required to make changes to its terms and conditions and procedures. While COVID-19 public health orders and NSW Government requirements are in place, the terms and conditions under this section will apply.

The changes are designed to help keep everyone safe, and to support our visitors, artists and staff in line with current requirements and restrictions relating to COVID-19. They are summarised as follows:

  • Please stay at home if are you are unwell or pose a risk to others. If you are symptomatic, we may refuse entry to minimise the risk to others.
  • While this section is in effect, we are offering the flexible ticket arrangements set out below.
  • Our venues have implemented changes to a number of our practices – when you visit you will see changes relating to physical distancing, entry and exit points, security arrangements, queuing, event and door opening times, interval arrangements (there may be no interval), food and beverage service, selling of merchandise and cloak room policies.

The following conditions now apply in relation to tickets for, and attendance at, Opera Australia event.

Any conditions imposed by the performance venues also apply. For Sydney Opera House conditions visit sydneyoperahouse.com.

COVIDsafe practices and contact tracing requirements

You can only purchase tickets from Opera Australia if you provide us with the minimum contact details required by the law, which includes your name and phone number or email address. If you purchase Event tickets from a third party, they may have additional sales terms, including sharing your contact details with us.

In the event that the NSW Health or other Government Department makes a request, we may be required to disclose your personal information (such as full name, contact email &/or contact phone number) for contact tracing purposes. By purchasing your ticket, you are providing us with your permission to do so.

If you are attending the Event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the NSW Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.

If someone else will attend in your place (including where you have resold your ticket(s)), you must obtain their contact details and permission to share their contact details with Opera Australia or require them to contract us on 02 9318 8200 or ticketing@opera.org.au

Please see our Privacy Policy for more information on how we manage your personal information.

a) Conditions of entry

If at the time of the Event either you or any other attendees of your group fall into any of the categories listed below, you agree not to attend the Event:

  • feel unwell with any of the COVID-19 symptoms as identified by NSW Health (such as fever, cough, sore/scratchy throat, shortness of breath, loss of smell or loss of taste);
  • have tested positive for COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test;
  • are subject to a self-quarantine or self-isolate period;
  • have been in contact with a confirmed case of COVID-19 in the 14 days; or
  • have returned from overseas or have visited a “positive COVID-19 case location” as outlined by NSW Government in the last 14 days before your intended date of attendance.

You also agree to consider your own safety, wellbeing and any applicable government advice before attending the Event.  By attending the Event, you accept any risk associated with the Event, including in relation to COVID-19.

b) Ticketing

  • Advance ticket purchases via phone or online is strongly encouraged to access the limited available seats and minimise contact.
  • All Opera Australia events will adhere to the maximum allowable capacity of each venue under the COVID-19 public health orders applicable to the particular venue and current at that time.
  • Venues will be sold in physically-distanced seating patterns as required in line with the COVID-19 public health orders applicable to the particular venue and current at that time.

c) Flexible ticket options

If a ticket holder can no longer attend an Opera Australia event due to the circumstances referred to in a) above you may exchange your tickets to another performance or request a gift voucher for the value of your tickets. These options are available for all ticket holders but can only be exercised by the person who has made the booking. We reserve the right to request further information regarding the circumstances in a) which apply to the affected ticket holder.

  • Exchange 
    • You can exchange the ticket for a different performance by Opera Australia, subject to availability. If you exchange for a lower value ticket, we will credit you the difference in the ticket price. If you exchange for a higher value ticket, we will charge you the difference in the ticket price. The exchange must be arranged no later than 3 hours before the start of the event. Exchange tickets here.
  • Gift Voucher
    • If a ticket exchange is not available we may issue you with a gift voucher for the full value of your ticket. Gift vouchers will be valid for 3 years from the date of issue and are transferable. The exchange must be arranged no later than 3 hours before the start of the event. Request a gift voucher here.
  • Refunds
    • Except where required by law, we will only provide refunds in our absolute discretion. Any request for a refund must be made no later than 3 hours before the scheduled start of the event by contacting us on  (02) 9318 8200 or ticketing@opera.org.au

We are not responsible for any expenses you incur or may incur in relation to the requirements or options set out in this section.

d) Venue arrangements and requirements

  • Read about arrangements and requirements at the Sydney Opera House under point 2d here.

RESALE RESTRICTION

You agree that Opera Australia tickets cannot be resold for more than 110% of the original supply cost. Tickets resold for more that this amount are subject to cancellation. We may request evidence of the resale price paid in order to enforce this resale restriction. We will consider any authentic evidence which can reasonably prove that the resale price paid was no more than 110% of the original supply cost. This evidence may include:

a) a bank statement;

b) a resale account receipt;

c) a tax invoice;

d) official documentation which evidences the original acquisition cost and resale price paid; and

e) correspondence between reseller and buyer accompanying any of the above.

Opera Australia, Sydney Opera House, Arts Centre Melbourne, Queensland Performing Arts Centre and Ticketmaster are authorised ticket sellers for Opera Australia events. We strongly recommend you only purchase tickets from an authorised ticket seller.

If you purchase tickets from another source, such as Viagogo or any other unauthorised reseller, you risk that these tickets are fake, void or have previously been cancelled.


Concession Policy & Access to tickets

Where a single ticket concession price is offered, it is available to:

  • Full Australian Pensioners
  • Full-time Australian students
  • Children aged 16 years and under

When placing your single ticket booking you will need to provide proof of age, student ID, or Pensioner concession card, and be able to present this, if requested, at performances.

Opera Australia sometimes offers priority booking (access to tickets before they are released for general sale) to customers who have signed up to receive offers and newsletters. You can sign up for our e-newsletter and receive regular emails from us that will sometimes include special offers.


Subscription Policy

Tickets sold to Opera Australia performances are subject to Opera Australia’s conditions of sale and to the requirements of the venue at which our performances are presented.

Payment by cheque, money order or credit card must accompany your application. Instalment payments are available for subscription packages paid for with a credit card. Your cheque or money order will be banked, or credit card will be debited, on receipt of your application to establish priority for your application within Opera Australia’s ticketing system. Should Opera Australia be unable to satisfy ticket requests, customers will be contacted and alternatives discussed or monies refunded.

Set Series packages will not be available for the 2021 season. Choose Your Own subscriptions will be accepted throughout the season.


Attendance Policies

Latecomers

For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks vary between operas and may not be until the first interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, rather in an area adjacent an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival. Opera Australia strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement.

Children and infants attending performances

All attendees, regardless of age, must hold a valid ticket to be admitted to the auditorium. This includes children and infants who must have their own seat, and cannot sit on the lap of a parent or guardian. We ask that parents and guardians consider the comfort and enjoyment of other audience members if bringing infants and small children to performances.

Persons aged under 16 years must be accompanied by a ticketed adult.

For the safety and security of all patrons, prams or baby capsules of any description cannot be taken into the auditorium. Aisles, stairways and stairwells must be kept clear at all times.

Lost tickets

If tickets are lost replacement tickets can be collected from the Opera Australia Customer Service Desk from one hour before the start of the performance.

Your behaviour

You are responsible for behaving in a manner that does not interfere with the safety and enjoyment of others. You must not:

(a) behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, visitors, other audience members or any other person, including as a result of intoxication; or

(b) behave in a manner that unreasonably interferes with other audience members' enjoyment of the premises or event, including through the use of cameras, mobile phones, or other electronic devices.


Handa Opera on Sydney Harbour Terms and Conditions

Exchange or return of tickets

Tickets that have been paid for cannot be refunded or returned. Tickets may be exchanged up until two working days before the performance you hold tickets to. Changes in the cast or the program do not entitle holders to return or exchange tickets.

Cancellation or transfer of a performance

Handa Opera on Sydney Harbour is an open-air and all weather event. The venue, audience seating, and the stage are completely uncovered. The special nature of this event will be appreciated by visitors from all over the world who understand that there is a certain risk of bad weather. As the event is an all-weather experience, Opera Australia is committed to going ahead with a performance of Handa Opera on Sydney Harbour even in unfavourable weather conditions.

We endeavour to perform in all weather conditions and in some weather conditions we implement a wet weather performance contingency plan, which is created by the director and team during rehearsals and adapts the performance to ensure performer and crew safety.

We will only cancel a performance during electrical storms (within 10km radius) or during times of extremely high winds and/or rain. The decision to cancel a performance is not made until 7.30pm or later and a cancellation may be called during the performance.  Please plan to travel to the venue for a 7.30pm performance start time even in unfavourable weather conditions.

Sydney weather is full of surprises so we therefore recommend that for the comfort of our guests that they dress with this in mind and bring warm and rainproof clothing. Please note that although umbrellas can be brought to the venue, out of consideration for other members of the audience they cannot be used during the performance.

In some cases due to weather conditions, Handa Opera on Sydney Harbour may have a delayed start time or be paused by up to 50 minutes at any point throughout the performance. When delaying a performance, Opera Australia must consider the safety of its performers in calling a performance stop.

If a performance is cancelled prior to interval, ticket holders can exchange the ticket for a subsequent performance or have the ticket price refunded in full. Customers should contact the organisation from whom they purchased their tickets (i.e. Opera Australia, Ticketmaster, Sydney Opera House or other agent) to organise an exchange or refund the next business day.

Auxiliary expenses, including travel, accommodation or hospitality, which you have arranged in conjunction with the performance are at your own risk and not refundable by Opera Australia.

Food and beverages booked and purchased in advance

Food and beverages which are booked and paid for in advance (including pre-performance, interval and post-performance hospitality) are not exchangeable and are non-refundable.

By purchasing food and beverages in advance, you confirm that you are aged 18 or over.

Food and beverages booked and purchased in advance must be claimed on the performance date stated on the voucher.

All advance orders of food and beverages will be available on the evening of the performance for which they were booked regardless of whether or not the actual performance is subsequently cancelled or abandoned as the result of bad weather.  In the case of unfavourable weather conditions, advance orders of food and beverages are served under cover.

Gluten-free, dairy-free and vegetarian food options will be available.  Please be advised our food and beverage provider operates as a commercial kitchen so we cannot guarantee absolutely no traces of gluten or nuts in our menu items.  Whilst we try out best to cater to all special dietary requirements we ask that you please advise your guests to bring along any special medication, such as a epi-pen, in the rare chance they may come into contact with any items that may cause a reaction.

Only food and beverages purchased at the venue will be permitted into the venue — sorry, no BYO.

Admission

A ticket is valid only when purchased from Opera Australia or an authorised agent.

The right of admission is reserved and Opera Australia reserves the right to inspect bags of patrons who enter or exit the venue regardless of size.

All attendees, regardless of age, must hold a valid ticket to be admitted to the auditorium. This includes children and infants who must have their own seat, and cannot sit on the lap of a parent or guardian. We ask that parents and guardians consider the comfort and enjoyment of other audience members if bringing infants and small children to the opera.

Persons aged under 16 years must be accompanied by a ticketed adult and the event is not recommended for children under 8.

The venue is largely non-smoking. A small designated smoking area will be available towards the back of the venue, please ask venue staff to be directed to this area.

Patrons who disrupt a performance may be ejected from the venue.

Cloak Room facilities are not available at the venue. Patron’s wishing to bring personal items into the venue do so at their own risk. Opera Australia will not take responsibility for any items which are lost or damaged on the site.

Bulky items are not permitted in the venue, however strollers and prams may be left with front-of-house.

Unauthorised soliciting and customer surveying, not authorised by Opera Australia, is not permitted.

The Handa Opera on Sydney Harbour venue will be open at 5pm on all performance days. Please be reminded that the gates to the Royal Botanic Garden, Sydney will be closed from 6.30pm in March and 6pm in April.

Patrons are reminded that the venue is a place of natural beauty and should be respected — please don’t collect plants or flowers, climb on the trees or walk on garden beds.

Late arrivals

Patrons arriving late will not be admitted until a suitable break in the performance. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, but will be seated in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival.

Seating for disabled or less mobile patrons

Customers requiring wheelchair positions and/or assistance should contact the Customer Service team on +61 2 9318 8200, Monday – Friday 9am to 5pm.

Privacy policy

Opera Australia's Privacy Policy applies to tickets sold by Opera Australia for Handa Opera on Sydney Harbour.

Use of electronic devices

Use of cameras and other recording devices during the performance is prohibited. Photographs may be taken before and after the performance and at interval, but not during the performance.

Right to record or broadcast

Opera Australia reserves the right to record, broadcast, simulcast and photograph any performances and the venue which may include staff and the audience.


Group Booking Policy

The following terms and conditions apply to bookings of less than 200 tickets. For bookings of 200 or more tickets for a single performance, additional conditions may be applicable.

Operas

If you purchase 8 or more tickets for the same performance in the same reserve, you will receive a discount of up to 20%.

Booking Deposit

No deposit is required. For operas, seats will be held until six weeks (42 days) prior to the performance, at which time confirmation of booking and final ticket numbers are due.

Payment

Payment for opera tickets is due no later than six weeks (42 days) prior to the performance. If your payment is not received within these terms, your booking may be cancelled.

Cancellations, no shows and reduction in numbers

Once payment has been made, no refund is possible. We cannot refund you for members of your group who fail to show up or if your group size reduces after full payment has been received.


Gift Voucher Policy

Gift vouchers are valid for 3 years from the date of purchase. The performance must be booked within this 3-year period but the performance itself can be for a date outside of this period. Unused value may not be refunded. The price of the gift voucher is valid for performances in 2020. If ticket prices increase in future years, the difference is payable by the gift voucher recipient.

There is no minimum value for gift vouchers.

Gift vouchers may be redeemed online, by phone, by post or in person.

Where the value of items purchased is greater than the value of the gift voucher, the difference is payable by the gift voucher recipient. Where the value of items is purchased is less than the value of the gift voucher, the remaining value will be held on account by Opera Australia for future purchases by the gift voucher holder. The original gift voucher validity will apply.

Gift vouchers can only be redeemed for events sold directly through Opera Australia. Gift vouchers issued by Opera Australia cannot be redeemed for tickets purchased through venue box offices or other agencies selling tickets to performances by Opera Australia, (e.g. Ticketmaster, Sydney Opera House and Arts Centre Melbourne).

Gift vouchers cannot be redeemed for cash.


Opera Australia Online Shop

Price and availability

Orders are subject to availability. Opera Australia works with a third party supplier and orders stock according to expected demand. Opera Australia attempts to ensure that the amount of stock availability is accurate however unexpected demand or supply difficulties may mean that delivery costs and times may vary from the below. If we are unable to fulfil your order for any reason we will contact you, and refund the payment you have made.

Every attempt has been made to ensure that the descriptions, prices and specifications listed on this website are correct. All dimensions are approximate and although we endeavour to represent colours accurately, some variations may occur.

Opera Australia reserves the right to cancel orders when an error has occurred in pricing or when it believes that the order is fraudulent. If an order is cancelled, the full amount of the order will be refunded.

If the package containing the product purchased is mis-addressed by Opera Australia then Opera Australia will be responsible for the re-delivery, replacement or refunding of the product. However, if the address is in accordance with information provided by the customer and is found to be incorrect or if the package cannot be delivered to that address then Opera Australia will not be required to re-send or refund the product and all responsibility for the redelivering or replacement will be borne by the customer.

Returns

If you wish to return a product for any reason, you must do so within 28 days of delivery. The product must be returned in its original and unopened packaging in order for Opera Australia to refund you the cost of the product.

If an item is defective or damaged on delivery you must state the nature of the defect or damage on return in order to be considered for refund.

All returns must be posted securely or delivered by hand to The Opera Centre in Sydney or Melbourne. Please include a copy of your order confirmation, and provide a reason for the return. You will not be reimbursed for return shipping unless the item is faulty.

Returns are dealt with as soon as they arrive, but please allow 14 days for your return to be processed. Your refund will be processed to the credit card with which you originally paid for your order.

Delivery costs and times

Delivery times vary depending on destination and source. The size, weight and distance your parcel has to travel will determine how much postage your item costs.

Opera Australia endeavours to ensure that delivery timeframes given are accurate. However the delivery times stated for products are based on the availability of stock from our suppliers. By placing an order with Opera Australia you agree not to hold Opera Australia liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated timeframe.

Shipping costs are based on those charged by Australia Post, and may change without notice.

Domestic Delivery is lodged through Australia Post standard parcel delivery services. Regular postal delivery is between 1-5 days working days of lodgement.

Overseas customers can choose to have their goods shipped to an international address.

Where we have noted approximate delivery times, these are estimates only and cannot be guaranteed. Opera Australia is not be liable for any late delivery and is not be liable for any loss, damage or delay occasioned to the customer or any other persons arising from late delivery.

Opera Australia will ship items up to 2kg in weight. For orders beyond 2kg, please contact Opera Australia to arrange.

All prices include Australian Goods and Services Tax (GST).

Opera Australia cannot be responsible for incorrect purchases relating to compatibility. You must ensure that the CD or DVD is of a type that can be played in the equipment used by you. For example, some discs cannot be played on all CD players and Blu Ray DVDs can only be played on Blu Ray players. Opera Australia will refund or exchange for equal value to the original if the packaging is unopened and saleable, but postage costs will not be refunded.


Competitions

Competitions run by Opera Australia are authorised by the NSW Government Fair Trading, Authority Numbre TP/00452.


Privacy Policy

At Opera Australia, our customers are very important to us, and we are committed to protecting your personal details securely and sensitively. Read our customer privacy statement.


Website Terms of Use

All users of the Opera Australia website do so with an understanding and acceptance of the following conditions:

  1. All information provided on this site is done so in good faith and Opera Australia has taken all reasonable measures to ensure the information contained herein is accurate and current.
  2. No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this site.
  3. By accessing this website, you will be deemed to have released and discharged Opera Australia from all liability which might arise.
  4. By accessing this website, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Opera Australia’s website by your access to it.
  5. The Opera Australia website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof. Opera Australia cannot control, takes no responsibility and does not make any warranty, express or implied, with respect to the content, privacy policy or practices of such linked websites.

Website Copyright and Disclaimer

Unless otherwise stated, all content on this website is copyright Opera Australia and must not be re-used without prior written permission from Opera Australia.

Every reasonable effort has been made to ensure that the information presented on this website is correct and up to date, and Opera Australia reserves all rights to change any information on this website at any time without notice.