Use of your information
We collect information about you in order to deliver your ticket, process your payment arrangements, contact you in the case of cancellation or major disruption of a performance and/or to replace lost tickets.
When you book a ticket or tickets through any of Opera Australia's sales channels, or give Opera Australia information for any other purposes such as joining the mailing list, your personal information will be entered into a database. The database is a ticketing system which is shared by Opera Australia with other Australian (usually NSW based) arts organisations (Organisations) for the purposes of ticketing.
The current Organisations are Sydney Opera House, the Australian Chamber Orchestra, the Seymour Theatre Centre, The Brandenburg Orchestra and Bell Shakespeare Company. Other similar arts entities may become Organisations in future, and they will also be able to view your contact details.
The Organisations are able to view your name and contact details and this helps ensure the speed and efficiency of any of your dealings with the Organisations. When you book your ticket(s), or otherwise provide us with personal information, you consent to your names and contact details, which are entered on the database, being disclosed to the Organisations for the purposes of ticketing only.
Unless you tell us otherwise Opera Australia may, in addition to the above, use this information to send you material about future Opera Australia related performances and events and to conduct market research. In order to facilitate these activities and research, Opera Australia may need to provide this information to organisations that provide services to Opera Australia such as mailing houses and research companies but will not otherwise share your information for research or marketing purposes with any other organisation. We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual person.
You may gain access to the information Opera Australia holds about you by contacting
PO Box 291
T: +61 2 9699 1099
F: +61 2 9699 3184
We request customer information including contact information and financial information (credit card number and expiration date) on our ticket or subscription order form. This information is used for billing purposes and to fill ticket orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We may outsource some administrative and Customer Relations functions to outside companies, These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
This web site contains links to other sites. Please be aware that Opera Australia is not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to sign up to receive our newsletter, we ask for contact information such as name, address and email address.
Surveys & Contests
From time-to-time Opera Australia requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and each customer has a choice whether or not to disclose this information. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving our products and services.
Opera Australia maintains a refer-a-friend service to enable customers to tell others about our site and e-newsletters. When the customer enters their friend's name and email address into the system, they are stored for the sole purpose of sending a single email inviting them to visit the site. To become a part of our list that receives regular email updates, the friend will need to opt in to receive our e-newsletter. The friend may contact Opera Australia at firstname.lastname@example.org to request the removal of their information from our database.
Opera Australia's payment system transmits your credit card details directly to its server via industry standard SSL encryption. This means that your data is only visible to our authorised order processing personnel. Your data is encrypted so any unauthorised third party intercepting your data will not be able to make sense of it.
If an error appears when purchasing tickets from Opera Australia's site, your internet connection may not support SSL encryption. Please contact Opera Australia Ticketing Services at the numbers detailed below.
E-newsletter and special offers
Opera Australia sends a monthly e-newsletter plus occasional emails on our products, services, and special offers as required to our email database. To receive this newsletter, please opt-in using the links on our website. You may elect to opt out of receiving these communications using the unsubscribe links contained in each message, or through the 'My Account' section on our website.
Customer Service updates
When required, we communicate with our customers to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your postcode), or if a user no longer desires our service, they can correct, update or remove their personal data on our database by emailing email@example.com
Notification of Changes
Opera Australia Website: Copyright and Disclaimer
Unless otherwise stated, all content on this website is copyright Opera Australia and must not be re-used without prior written permission from Opera Australia.
Every reasonable effort has been made to ensure that the information presented on this website is correct and up to date, and Opera Australia reserves all rights to change any information on this website at any time without notice.
For further information about our website, email firstname.lastname@example.org