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Tosca

Terms & Conditions

Website Copyright and Disclaimer
Website Terms of Use
Competitions
Privacy Policy
Ticketing Policy
Concession Policy
Subscription Policy
Group Booking Policy
Gift Voucher Policy
Attendance Policies
Handa Opera on Sydney Harbour Terms and Conditions
Opera Australia Shop
Gender Equality in the Workplace Reporting


Website Copyright and Disclaimer

Unless otherwise stated, all content on this website is copyright Opera Australia and must not be re-used without prior written permission from Opera Australia.

Every reasonable effort has been made to ensure that the information presented on this website is correct and up to date, and Opera Australia reserves all rights to change any information on this website at any time without notice.

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Website Terms of Use

All users of the Opera Australia web site do so with an understanding and acceptance of the following conditions:

  1. All information provided on this site is done so in good faith and Opera Australia has taken all reasonable measures to ensure the information contained herein is accurate and current.
  2. No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this site.
  3. By logging on, you will be deemed to have released and discharged Opera Australia from all liability which might arise.
  4. By logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Opera Australia’s web site by your access to it.
  5. The Opera Australia website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof. Opera Australia cannot control, takes no responsibility and does not make any warranty, express or implied, with respect to the content, privacy policy or practices of such linked websites.

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Competitions

Terms and conditions for the 2015 Opera Australia Subscribers Prize

Acceptance of conditions
Information regarding prizes and how to enter forms part of these conditions. By entering into this competition, entrants are deemed to accept these terms and conditions.

Restrictions on entry
Entry is open only to Australian residents over 18 with a full Australian driver’s license, excluding residents who live in Western Australia. Parties excluded from entry include: directors, management and employees (and the immediate families of directors, management and employees) of Opera Australia and the advertising and sales promotion agencies (and employees, volunteers and contractors of these agencies) engaged by Opera Australia.

Duration of competition
The competition begins on Monday 11 August 2014 at 12.01am AEST, and closes on Friday 12 September 2014 at 5.00 pm AEST (‘Competition Period’). To be eligible for entry, consumers must purchase a subscription from the Opera Australia 2015 Subscription Season and the subscription forms must be received by the Promoters within the Competition Period.

Method of Entry
Entry is automatic on subscription to Opera Australia (providing the subscription form is received by the Promoters within the Competition Period). Subscriptions can be purchased by completing an original subscription order form and submitting it by mail, phone, fax, online or in person. Forms are available in the 2015 Subscription Brochure or from Opera Australia’s website – www.opera.org.au. For further information on the prize, Opera Australia can be contacted via PO Box 291 Strawberry Hills, NSW, 2012, by phone (02) 9699 1099 or by fax (02) 9699 3184.

Providing they comply with these terms and conditions, those persons who have subscribed to Opera Australia for 2015 are entitled to one entry per subscription form.

The Promoters accept no responsibility for any late, lost, incomplete, misdirected, incorrectly submitted, delayed or illegible entries, claims or correspondence whether due to error, omission, alteration, corruption, tampering, deletion, transmission interruption, communications failure, theft or otherwise. The Promoters have no control over mobile telephone communications, networks or lines and accept no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise.  The Promoters are not liable for any consequences of user error including (without limitation) costs incurred.

Draw details
The draw will be conducted on Friday 26 September 2014 at 3.00 pm AEST at the premises of Opera Australia, 480 Elizabeth Street, Surry Hills, NSW.  The first valid entry randomly drawn will win the prize. 

Prize details
The prize is the refund of the cost of the 2015 Opera Australia subscription up to the value of $5,000.
Other ancillary costs incurred by the winner and his/her guest, as a result of redeeming the prize are the responsibility of the winner.

Prize pool
The total prize pool may be up to a maximum value of $5,000 (including GST), depending on the prize winner’s place of residence. 

Publicity
The prize winner must, at the Promoter’s request, participate in all promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and consent to the Promoters using their name and image in promotional material.

Exclusion of liability
The Promoters and their associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

Without limiting the previous paragraph, the Promoters and their associated agencies and companies will not be liable for any damage in transit to the prize.

The vehicle will not include comprehensive insurance.  The winner is advised to arrange their own insurance prior to collection of the vehicle.

Notification of winners
The winner will be notified in writing. The winner’s notification letter will include an assurance that the prize will be delivered within twenty eight (28) days.

Disqualification of entries
If a winning entry is deemed not to comply with these conditions of entry, the entry will be discarded and a new winner of that prize will be determined by drawing a further valid entry in accordance with the following clause. The judges’ decision is final and no correspondence will be entered into.

An entry will be declared invalid if the subscription package is cancelled prior to the draw date. 

The Promoters may, in their sole discretion, disqualify all entries from, and prohibit further participation in this competition by, any person who tampers with or benefits from any tampering with the entry process or with the operation of the competition or acts in violation of these conditions, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.

Changes in prize value
The Promoters accept no responsibility for any variation in prize value. Where a prize is unavailable for any reason, the Promoters may substitute for that prize another item of equal or higher value as determined by the Promoters, subject to the approval of the gaming authorities in each state and territory, where required.

The prize is not transferable (save for the scenario described previously under Restrictions) or exchangeable and cannot be redeemed for cash.  If the winner does not take an element of the prize for any reason at the time stipulated by the Promoters then that element of the prize will be forfeited by the winner. 

Tax statement
The Promoters accept no responsibility for any tax implications that may arise from the prize winnings. Independent financial advice should be sought. 

Unclaimed prize draw
In the event of the prize not being accepted or claimed within 3 months of the draw, the relevant winner’s entry will be deemed invalid and the Promoters reserve the right to conduct such further draws on Friday 16 January 2014 at 10.30am AEST at the same location as the original draw as are necessary to distribute the prize, subject to any written directions given by the Victorian Commission for Gambling Regulation and New South Wales Office of Liquor, Gaming and Racing.  The winner will be notified in The winner’s notification letter will include an assurance that the prize will be delivered within twenty eight (28).

Privacy statement
All entries will be the property of the Promoters.  The information entrants provide will be used by the Promoters for the purpose of conducting this promotion and processing subscription purchases.  The Promoters may disclose entrants’ personal information to their contractors and agents to assist in conducting this competition or communicating with entrants and to State and Territory gaming authorities and winners’ names may be published as required under the relevant legislation.  The Promoters are bound by the National Privacy Principles in the Privacy Act 1988.  Entrants can request access to the personal information the Promoters hold about them by contacting the Promoters at the addresses below.

Promoter's details
Opera Australia, The Opera Centre, 480 Elizabeth St Surry Hills NSW 2010
(ABN 26 000 755 153). Ph: (02) 9699 1099

NSW Permit No. LTPS/14/05261
ACT Permit No. ACT TP 14/02446

Terms and conditions for Opera Australia Tour Survey competition

  1. Entry is open to Australian residents, aged 18 years or over, who have attended an Opera Australia Performance of The Magic Flute and successfully completed and submitted the Opera Australia survey form during the promotional period.
  2. Only one entry form per person will be accepted.
  3. The promoter is Opera Australia (ABN 26 000 755 153) of 'The Opera Centre' 480 Elizabeth Street, Surry Hills, NSW 2010.
  4. The competition is not open to employees of Opera Australia or TFE Hotels, their families (including de facto spouses) or to other persons assisting with the competition.
  5. There is one prize package, with a total prize valued at approximately $800, which includes:
    1. Two Premium Reserve tickets to an Opera Australia performance at the Sydney Opera House or Arts Centre Melbourne between 1st February 2015 and 18th March 2015 (Sydney) or 4th May and 30th May 2015 (Melbourne) valued at approximately $490.
    2. Voucher valid at a TFE Hotel of your choice in Sydney during January - March 2015 or in Melbourne during April - May 2015. To be used for two consecutive nights only, subject to availability, block out periods apply and cannot be used over special events. Voucher cannot be redeemed in exchange for money.
  6. The competition starts at 9am AEST on Friday 11 July 2014 and continues until Friday 26 September 2014. Accommodation is valued at approximately $310
  7. A computer-generated random draw at the Melbourne Opera Centre (corner of Fawkner and Fanning Streets in Southbank, Victoria) at 11am on Friday 3 October 2014 will decide the winning entry.
  8. The winner will be notified by telephone and in writing on Monday 6 October 2014.
  9. Incomplete and incomprehensible entries and entries with defamatory or offensive content or incorrect contact details are not eligible to win. The Promoter accepts no responsibility for misdirected, lost or delayed entries and entries not received for any reason during the Promotion Period, or for any technical difficulties with entry.
  10. Any entrant who, in the opinion of the Promoter, tampers or interferes with the entry process in any way, or who does not properly comply with the entry process, will be ineligible to win.
  11. All prizes must be taken as stated. The prizes are not transferable, divisible or exchangeable and cannot be redeemed for cash. The Promoter reserves the right to supply an alternative prize of similar monetary value, subject to any written directions from a regulatory authority. The judge's decision is final and binding and no correspondence will be entered into.
  12. The Promoter will not be held liable for any loss, damage or injury which results directly or indirectly from the competition, except that which cannot be excluded by law.
  13. In the event of the prize remaining unclaimed by December 1, all other eligible entries will be entered into the unclaimed prize draw. The unclaimed prize draw will take place on Monday December 1, at 11am via a random draw at the Melbourne Opera Centre (corner of Fawkner and Fanning Streets, Southbank, Victoria). The winner will be notified by telephone and in writing on Monday December 1 2014.

Privacy Policy

Opera Australia respects your privacy. Our complete privacy policy is detailed below for your information.

Information Collection

Collection of information will occur at the time you purchase your tickets from Opera Australia. Tickets may be purchased by telephone, in person, on our website at www.opera.org.au, by facsimile, email or post. Please note in the case of online bookings that on some occasions the Opera Australia website may link you to the Sydney Opera House website for Sydney performances or the Arts Centre website for Melbourne performances. In those instances the relevant Privacy Policy for that site will apply. To view these policies, please click on the appropriate links:

Sydney Opera House - Privacy Policy
Arts Centre, Melbourne - Privacy Policy  

Use of your information

We collect information about you in order to deliver your ticket, process your payment arrangements, contact you in the case of cancellation or major disruption of a performance and/or to replace lost tickets.

When you book a ticket or tickets through any of Opera Australia's sales channels, or give Opera Australia information for any other purposes such as joining the mailing list, your personal information will be entered into a database. The database is a ticketing system which is shared by Opera Australia with other Australian (usually NSW based) arts organisations (Organisations) for the purposes of ticketing.

The current Organisations are Sydney Opera House, the Australian Chamber Orchestra, the Seymour Theatre Centre, The Brandenburg Orchestra and Bell Shakespeare Company. Other similar arts entities may become Organisations in future, and they will also be able to view your contact details.

The Organisations are able to view your name and contact details and this helps ensure the speed and efficiency of any of your dealings with the Organisations. When you book your ticket(s), or otherwise provide us with personal information, you consent to your names and contact details, which are entered on the database, being disclosed to the Organisations for the purposes of ticketing only.

Unless you tell us otherwise Opera Australia may, in addition to the above, use this information to send you material about future Opera Australia related performances and events and to conduct market research. In order to facilitate these activities and research, Opera Australia may need to provide this information to organisations that provide services to Opera Australia such as mailing houses and research companies but will not otherwise share your information for research or marketing purposes with any other organisation.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual person.

You may gain access to the information Opera Australia holds about you by contacting

Privacy Officer, Opera Australia
PO Box 291, Strawberry Hills, NSW 2012
T: +61 2 9699 1099
F: +61 2 9699 3184
E: privacy.officer@opera.org.au

Orders

We request customer information including contact information and financial information (credit card number and expiration date) on our ticket or subscription order form. This information is used for billing purposes and to fill ticket orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. When you visit our site, our host records your server address, domain name, the date and time of the visit and the pages viewed. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed. If a user disables the use of cookies, they may still use our site, but they may be limited in some areas of our site. Cookies enable us to anonymously track the interests of our users, enhance their experience and may be used for statistical and website development reasons.

Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We may outsource some administrative and Customer Relations functions to outside companies, These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This web site contains links to other sites. Please be aware that Opera Australia is not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to sign up to receive our newsletter, we ask for contact information such as name, address and email address.

Surveys & Contests

From time-to-time Opera Australia requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and each customer has a choice whether or not to disclose this information. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving our products and services.

Refer-a-Friend

Opera Australia maintains a refer-a-friend service to enable customers to tell others about our site and e-newsletters. When the customer enters their friend's name and email address into the system, they are stored for the sole purpose of sending a single email inviting them to visit the site. To become a part of our list that receives regular email updates, the friend will need to opt in to receive our e-newsletter. The friend may contact Opera Australia at privacy.officer@opera.org.au to request the removal of their information from our database.

Security

Opera Australia's payment system transmits your credit card details directly to its server via industry standard SSL encryption. This means that your data is only visible to our authorised order processing personnel. Your data is encrypted so any unauthorised third party intercepting your data will not be able to make sense of it.

Your browser and internet connection will need to support SSL encryption and Javascript to utilise our online payment system. Your browser is able to transmit encrypted data if a padlock icon appears on the bottom status bar of your browser window when you enter the purchasing area of our website, or if the beginning of the web page URL "https://".

If an error appears when purchasing tickets from Opera Australia's site, your internet connection may not support SSL encryption. Please contact Opera Australia Ticketing Services at the numbers detailed below.

Sydney Ticketing Services:
+61 2 9318 8200 / ticketing@opera.org.au

Melbourne Ticketing Services:
+61 3 9685 3700 / melbourne.ticketing@opera.org.au

E-newsletter and special offers

Opera Australia sends a monthly e-newsletter plus occasional emails on our products, services, and special offers as required to our email database. To receive this newsletter, please opt-in using the links on our website. You may elect to opt out of receiving these communications using the unsubscribe links contained in each message, or through the 'My Account' section on our website.

Customer Service updates

When required, we communicate with our customers to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your postcode), or if a user no longer desires our service, they can correct, update or remove their personal data on our database by emailing privacy.officer@opera.org.au

Notification of Changes

This Privacy Policy may change from time to time, particularly as new industry codes are introduced. This statement was last updated in October 2010.

Opera Australia Website: Copyright and Disclaimer

Unless otherwise stated, all content on this website is copyright Opera Australia and must not be re-used without prior written permission from Opera Australia.

Every reasonable effort has been made to ensure that the information presented on this website is correct and up to date, and Opera Australia reserves all rights to change any information on this website at any time without notice.

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Ticketing Policy
 

Conditions of Sale

  1. Tickets are sold for and on behalf of Opera Australia; Tickets are subject to Opera Australia's conditions of sale and to the requirements of the venue at which the activity is presented.
  2. The right of admission is reserved
  3. The right is reserved to vary, substitute or withdraw advertised programs, artists and seating arrangements.
  4. No refunds or exchanges except as in Entertainment industry Code of Fair Practice.
  5. Subscription tickets may be exchanged; such exchanges are subject to availability and will be performed in accordance with the current terms specified by the subscription exchange service. Read more
  6. Cameras and other recording devices are prohibited in the venue's auditorium. Mobile telephones, pagers and so forth must be turned off before entry into the venue’s auditorium.
  7. Opera Australia reserves the right to record, broadcast and simulcast any performances.
  8. This ticket is valid only when purchased from Opera Australia or an authorized agent.
  9. Performances may be unsuitable for children under eight years of age. All patrons, irrespective of age, must hold a valid ticket.
  10. Patrons arriving late will not be admitted into the venue’s auditorium unless there is a suitable break in the performance. Patrons who disrupt a performance may be ejected from the venue.

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Concession Policy

Where a Concession price is offered, it is available to:
 

  • Full Australian pensioners
  • Full-time Australian students
  • Children aged 16 years and under

When placing your booking you will need a photocopy of your Proof of Age, Student ID or pensioner concession card, and be able to present this if requested at performances.


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Subscription Policy

Tickets sold to Opera Australia performances are subject to Opera Australia’s conditions of sale and to the requirements of the venue at which our performances are presented.

Opera Australia has established a procedure for the processing of subscription applications and we detail that procedure below for your information.

Seating will be allocated strictly in the date order in which applications are received in each subscription category. The categories themselves will be prioritised as follows:

  • Renewing Set Series subscriptions without changes
  • Renewing Set Series subscriptions with changes
  • Renewing Choose Your Own subscriptions
  • New Set Series subscribers
  • New Choose Your Own subscriptions
  • Youth subscriptions

Payment by cheque, money order or credit card must accompany your application. Instalment payments are available for subscription packages paid for with a credit card.  Your cheque or money order will be banked, or credit card will be debited, on receipt of your application to establish priority for your application within Opera Australia’s ticketing system.

Set Series Subscriptions will close on Friday 20 September 2013. Choose Your Own subscriptions will be accepted throughout the season. Subscribers will receive their tickets within 8-10 weeks.
Opera Australia will use its best endeavours to satisfy your application, however, allocation of tickets is subject to availability.

Should Opera Australia be unable to satisfy ticket requests, the customer will be contacted and alternatives discussed or monies refunded.

Subscription ticket exchanges can be made from Monday 21 October 2013 and up to two working days before a performance.  Exchanges are subject to availability and can only be processed through Opera Australia’s Ticket Services Office. Subscribers can exchange between operas, but exchanges are not available for Dido and Aeneas, Handa Opera on Sydney Harbour – Madama Butterfly, or Opera on the Beach.

The right of admission is reserved.

The right is reserved to vary, substitute or withdraw advertised programs, artists and seating arrangements.

There are no refunds except as outlined in the Entertainment Code of Fair Practice.

Cameras and other recording devices are prohibited in the venue’s auditorium. Mobile telephones, pagers and similar equipment must be turned off before entry into the venue’s auditorium.

Some performances may be unsuitable for children under eight years of age. Family-friendly performances are indicated, and you are encouraged to call the Box Office to check on recommended minimum ages. 

Patrons arriving late will not be able to be admitted into the venue’s auditorium until there is a suitable break in the performance.

You acknowledge that you are responsible for your own safety and property and for the safety and property of any person accompanying you.

To the extent permitted by the law, you release Opera Australia from any liability for any damage, loss, liability or injury you may suffer in relation to your attendance at a venue, howsoever caused including due to any negligence or other act or omission of Opera Australia.

Opera Australia is not liable to you for any claims, damages, compensation, losses or expenses as a result of an Opera Australia performance being cancelled, postponed or changed.

Opera Australia respects your privacy. We collect information about you in order to deliver your tickets, process your payment, contact you in the event of a cancelled or major disruption to a performance and / or replace lost tickets. If the information is not provided Opera Australia may not be able to provide these services.

Unless you tell us otherwise Opera Australia may also use this information to send you material about future Opera Australia related performances and events and to conduct market research.
In order to facilitate these activities and research, Opera Australia may need to provide this information to organisations that provide services to Opera Australia such as mailing houses and database management companies. If you do not wish your information to be used for any of these purposes please tick the box on your order form.

You may gain access to the information Opera Australia holds about you by contacting Opera Australia Privacy Officer at PO Box 291, Strawberry Hills, NSW, 2012.

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Group Booking Policy

The following terms and conditions apply to bookings of less than 200 tickets. For bookings of 200 or more tickets for a single performance, additional conditions may be applicable.

If you purchase 8 or more tickets for the same performance in the same reserve, you will receive a discount of up to 20%.

Group tickets cannot be transferred or exchanged.

Booking Deposit
No deposit is required. Seats will be held until six weeks (42 days) prior to the performance, at which time confirmation of booking and final ticket numbers are due.

Payment
Payment is due no later than six weeks (42 days) prior to the performance. If your payment is not received within these terms, your booking may be cancelled.

Payment Method
Credit card, cash, cheque and direct deposit accepted within terms.

Cancellations, no shows and reduction in numbers
Once payment has been made, no refund is possible. We cannot refund you for members of your group who fail to show up or if your group size reduces after full payment has been received.

Ticket collection
Please specify at the time of booking if you would like tickets mailed to you or your client, or held at the venue Customer Service Desk for collection on the performance date.

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Gift Voucher Policy

Gift Vouchers are valid for 12 months from the date of purchase. The performance must be booked within this 12-month period but the performance itself can be for a date outside of this period.

There is no minimum amount for gift vouchers.

Gift Vouchers may be redeemed over the phone, by post or in person at Opera Australia, 480 Elizabeth Street Surry Hills.

Where the value of items purchased is greater than the value of the Gift Voucher, the difference is payable by the Gift Voucher recipient. Where the value of items is purchased is less than the value of the Gift Voucher, the remaining value will be held on account by Opera Australia for future purchases by the Gift Voucher holder. Original expiry conditions will apply.

The recipient must provide full contact details when redeeming a Gift Voucher.

The Gift Voucher identification code must be quoted when redeeming.

Lost, stolen or deleted Gift Voucher cannot be replaced.

Opera Australia's standard processing and handling fees will apply on redemption of Gift Voucher.

Gift Voucher can only be redeemed for events sold directly through Opera Australia. Gift Voucher issued by Opera Australia cannot be redeemed for tickets purchased through venue box offices or other agencies selling tickets to performances by Opera Australia.

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Attendance Policies
 

Latecomers
For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks vary between operas and may not be until the first interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, rather in an area adjacent an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival. Opera Australia strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement.

Children and infants attending the Opera
All attendees regardless of age must hold a valid ticket to be admitted to the auditorium. This includes children and infants who must have their own seat, and cannot sit on the lap of a parent or guardian. We ask that parents and guardians consider the comfort and enjoyment of other audience members if bringing infants and small children to the Opera.

Persons aged under 16 years must be accompanied by a ticketed adult.

For the safety and security of all patrons, prams or baby capsules of any description cannot be taken into the auditorium. Aisles, stairways and stairwells must be kept clear at all times.

Lost tickets
If tickets are lost replacement tickets can be collected from the Opera Australia Customer Service Desk from one hour before the start of the performance

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Handa Opera on Sydney Harbour Terms and Conditions

Exchange or Return of Tickets

Tickets that have been paid for cannot be refunded or returned. Changes in the cast or the programme do not entitle holders to return or exchange tickets.

Cancellation or Transfer of a Performance

Handa Opera on Sydney Harbour is an open-air event. The venue and the stage are completely uncovered. The special nature of this event will be appreciated by visitors from all over the world who understand that there is a certain risk of bad weather. The event is an all-weather experience and Opera Australia is therefore committed to going ahead with a performance of Handa Opera on Sydney Harbour even in doubtful weather conditions.

While we endeavour to perform in all weather conditions, we will cancel a performance during electrical storms (within 10km radius) or during times of extremely high winds and/or rain. The decision to cancel a performance is not made until 7.30pm or later and a cancellation may be called during the performance.  So please plan to travel to the venue for a 7.30pm performance start time even in doubtful weather conditions.

Sydney weather is full of surprises so we therefore recommend that guests dress with this in mind and bring warm and rainproof clothing. Please note that although umbrellas can be brought to the venue, out of consideration for other members of the audience they cannot be used during the performance.

In some cases due to weather conditions, Aida may have a delayed start time or be delayed by up to 50 minutes at any point throughout the performance.  When delaying a performance, Opera Australia must consider the safety of its performers in calling a performance stop.

If a performance is cancelled prior to interval, ticket holders can exchange the ticket for a subsequent performance or have the ticket price refunded in full.  Customers should contact the organisation from whom they purchased their tickets (i.e. Opera Australia / Ticketmaster / Sydney Opera House) to organise an exchange or refund the next business day.

Auxiliary expenses including travel, accommodation or hospitality which you have arranged in conjunction with the performance are at your own risk and not refundable by Opera Australia.

Food and Beverages Booked and Purchased in Advance

Food and beverages which are booked and paid for in advance (including pre-performance, interval and post-performance hospitality) are non-exchangeable and non-refundable.

By purchasing food and beverages in advance, you confirm that you are aged 18 or over.

Food and beverages booked and purchased in advance must be claimed on the performance date stated on the voucher.

All advance orders of food and beverages will be available on the evening of the performance for which they were booked regardless of whether or not the actual performance is subsequently cancelled or abandoned as the result of bad weather.  In the case of doubtful weather conditions, advance orders of food and beverages are served under cover.

Only food and beverages purchased at the venue will be permitted into the venue – sorry, no BYO.

Admission

A ticket is valid only when purchased from Opera Australia or an authorised agent.

The right of admission is reserved and Opera Australia reserves the right to inspect bags of patrons who enter or exit the venue regardless of size.

Each individual entering the venue must have a valid ticket regardless of age. Babes in arms are not permitted.

Persons aged under 16 years must be accompanied by a ticketed adult.

The venue is largely non-smoking. A small designated smoking area will be available towards the back of the venue, please ask venue staff to be directed to this area.

Patrons who disrupt a performance may be ejected from the venue.

Cloak Room facilities are not available at the venue.  Patron’s wishes to bring personal items into the venue do so at their own risk.  Opera Australia will not take responsibility for any items which are lost or damaged on the site.

Bulky items are not permitted in the venue, however strollers and prams may be left with front-of-house.

Unauthorised soliciting and customer surveying, not authorised by Opera Australia, is not permitted.

The Handa Opera on Sydney Harbour venue will be open at 5pm on all performance days and please be reminded that the gates to the Royal Botanic Garden, Sydney will be closed from 6.30pm in March and 6.00pm in April.

Patrons are reminded that the venue is a place of natural beauty and should be respected – please don’t collect plants or flowers, climb on the trees or walk on garden beds.

Late Arrivals

Patrons arriving late will not be admitted until a suitable break in the performance. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, rather in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival.

Seating for Disabled or Less Mobile Patrons

Customers requiring wheelchair positions and/or assistance should contact the Ticketing Services Office on Sydney +61 2 9318 8200, Monday – Friday 9am to 5pm.

Privacy Policy

Opera Australia's Privacy Policy applies to tickets sold by Opera Australia for Handa Opera on Sydney Harbour.

Use of Electronic Devices

Use of cameras and other recording devices during the performance is prohibited.

Right to Record or Broadcast

Opera Australia reserves the right to record, broadcast, simulcast and photograph any performances and the venue which may include staff and the audience.

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Opera Australian Online Shop

PRICE AND AVAILABILITY

Stock availability

Orders are subject to availability. Opera Australia works with a third party supplier and orders stock according to expected demand. Opera Australia attempts to ensure that the amount of stock availability is accurate however unexpected demand or supply difficulties may mean that delivery costs and times may vary from the below. If we are unable to fulfil your order for any reason we will contact you, and refund the payment you have made.

Accuracy

Every attempt has been made to ensure that the descriptions, prices and specifications listed on this website are correct. All dimensions are approximate and although we endeavour to represent colours accurately, some variations may occur.

Cancelling orders

Opera Australia reserves the right to cancel orders in when an error has occurred in pricing or when it believes that the order is fraudulent. In that event Opera Australia will refund to you any amount received by it.

Addressing

If the package containing the product purchased is mis-addressed by Opera Australia then Opera Australia will be responsible for the re-delivery, replacement or refunding of the product.  However, if the address is in accordance with information provided by the customer and is found to be incorrect or if the package cannot be delivered to that address then Opera Australia will not be required to re-send or refund the product and all responsibility for the redelivering or replacement will be borne by the customer.

Returns

If you wish to return a product for any reason you must do so within 28 days of delivery. The product must be returned in its original and unopened plastic packaging in order for Opera Australia to refund you the cost of the product.

If an item is defective or damaged on delivery you must state the nature of the defect or damage on return in order to be considered for refund.

All returns must be posted securely or delivered by hand to the Opera Centre in Sydney or Melbourne. Please include a copy of your order confirmation, and provide a reason for the return.  You will not be reimbursed for return shipping unless the item is faulty.

Returns are dealt with as soon as they arrive, but please allow 14 days for your return to be processed. Your refund will be processed to the credit card with which you originally paid for your order.

DELIVERY COSTS AND TIMES

Times

Delivery times vary depending on destination and source.  The size, weight and distance your parcel has to travel will determine how much postage your item costs.

Opera Australia endeavours to ensure that delivery timeframes given are accurate. However the delivery times stated for products are based on the availability of stock from our suppliers. By placing an order with Opera Australia you agree not to hold Opera Australia liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated timeframe.

Costs

Shipping costs are based on those charged by Australia Post, and may change without notice.

Domestic Delivery

Domestic Delivery is lodged through Australia Post standard parcel delivery services. Regular postal delivery is between 1-5 days working days of lodgement.

International delivery

Overseas customers can choose to have their goods shipped to an international address.

Urgent deliveries

If you require urgent delivery we recommend that you use Australia Post’s Express Post service. Domestic deliveries are guaranteed next-day deliveries.

Where we have noted approximate delivery times, these are estimates only and cannot be guaranteed. Opera Australia is not be liable for any late delivery and is not be liable for any loss, damage or delay occasioned to the customer or any other persons arising from late delivery. 

Weight

Opera Australia will ship items up to 2kg in weight. For orders beyond 2kg please contact an Opera Australia customer service representative by phone or email to arrange.

Melbourne (03) 9685 3700 Sydney (02) 9318 8200 or on shop@opera.org.au.

GST

All prices include Australian Goods and Services Tax (GST).

Security

Buying products from the Opera Australia Shop is as safe as using your credit card at any retail store. Your credit card and personal details are encrypted and sent via SSL (Secure Socket Layer), an industry standard for the transmission of private data. These details are stored in our secure database, and used to process your order.

How we use your data

We collect information about you in order to deliver your merchandise, process your payment arrangements, contact you in the case of any problems with the fulfilment of your order and most importantly, to keep a record of the contact that we have with you. Ultimately, this to aid us in servicing your future needs.

When you book tickets or place and order through any of Opera Australia's sales channels, or give Opera Australia information for any other purposes such as joining the mailing list, your personal information will be entered into a database. The database is a ticketing system which is shared by Opera Australia with other Australian (usually NSW based) arts organisations (Organisations) for the purposes of ticketing.

The current Organisations are Sydney Opera House, the Australian Chamber Orchestra, the Seymour Theatre Centre, The Brandenburg Orchestra and Bell Shakespeare Company. Other similar arts entities may become Organisations in future, and they will also be able to view your contact details.

The Organisations are able to view your name and contact details and this helps ensure the speed and efficiency of any of your dealings with the Organisations. When you book your ticket(s), or otherwise provide us with personal information, you consent to your names and contact details, which are entered on the database, being disclosed to the Organisations for the purposes of ticketing only.

Unless you tell us otherwise Opera Australia may, in addition to the above, use this information to send you material about future Opera Australia related performances and events and to conduct market research. In order to facilitate these activities and research, Opera Australia may need to provide this information to organisations that provide services to Opera Australia such as mailing houses and research companies but will not otherwise share your information for research or marketing purposes with any other organisation. We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual person.

You may gain access to the information Opera Australia holds about you by contacting

Privacy Officer, Opera Australia
PO Box 291, Strawberry Hills, NSW 2012
T: +61 2 9699 1099
F: +61 2 9699 3184
privacy.officer@opera.org.au

Limitation of liability

To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Opera Australia in respect of any cause of action whatsoever is limited to either the resupply of goods or the refund of the cost of the item and postage.  Opera Australia shall not be liable for any indirect or consequential loss arising out of or in connection with the contract of sale for the item.

Nothing in these terms and conditions is intended to limit or exclude any liability on Opera Australia’s part where and to the extent that applicable law prohibits such exclusion or limitation.

Compatability

Opera Australia cannot be responsible for incorrect purchases relating to compatibility. You must ensure that the CD or DVD is of a type that can be played in the equipment used by you. For example, some SACD discs cannot be played on all CD players and Blu Ray DVDs can only be played on Blu Ray players. Opera Australia will refund or exchange for equal value to the original if the packaging is unopened and saleable, but postage costs will not be refunded.

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Gender Equality in the Workplace Reporting

Under the Workplace Gender Equality (WGE) Act 2012, Opera Australia is required to publish a workforce profile. The 2012/2013 report is available here