Opera Australia works closely with each of its venues to provide access initiatives and services to ensure our performances are available to everybody.
For people with limited mobility
To book wheelchair positions, wheelchair companion seats and/or level access seats, please contact our customer service team in Sydney on 02 9318 8200, Melbourne on 03 9685 3700 or by emailing firstname.lastname@example.org.
Patrons requiring an accessible drop-off point to the Sydney Opera House can be dropped-off and picked-up at a designated underground point, accessible from the Macquarie Street Gatehouse. Sydney Opera House staff will then arrange transfers through the building and provide lift access up to the theatre.
For people with vision impairment
For people who are blind or have low vision, Opera Australia, in association with Vision Australia schedule Audio Described performances where a description of key scenic, costume and lighting elements as well as pivotal action, entrances and exits of the cast are broadcast by professional audio describers to a small radio headset, supplied prior to the performance.
Bookings for this service are essential and can be done by calling Opera Australia in Sydney on 02 9318 8200 or Melbourne on 03 9685 3700.
For people who are deaf and hard of hearing
Surtitles allow those with hearing limitations to follow the libretto (text) in real time. Surtitles are a translation of the text, often sung in a language other than English which can be seen on one or more screens (depending on the venue) and can be seen from most seats in each of our resident theatres. On our website, seats which do not have a view of the surtitle screens are marked with 'No Surtitle View'. If booking in person or over the phone, please be sure to request a view of the surtitles if you requrie it.
Some of our performances (mostly musicals) are not performed with surtitles. For those musicals, we offer some captioned performances via the GoTheatrical app:
- West Side Story on Sydney Harbour - Wednesday 17 April 2019
- West Side Story at the Arts Centre Melbourne - Saturday 13 April 2019
- West Side Story at the Sydney Opera House - Saturday 28 September 2019
In 2019 we will present a special Auslan Shadow-Interpreted children’s production, By the Light of the Moon.
If you have any questions, please don’t hesitate to contact Opera Australia in Sydney on 02 9318 8200 or Melbourne on 03 9685 3700.