Frequently Asked Questions

The Phantom of the Opera commences performances at Sydney Opera House on 19 August 2022 and Arts Centre Melbourne on 30 October 2022. These seasons were both originally scheduled to premiere in late 2021, but were rescheduled as a result of the COVID-19 pandemic.

This page features frequently asked questions regarding ticketing.

When do tickets go on sale?

Tickets for The Phantom of the Opera at Sydney Opera House and Arts Centre Melbourne go on sale to the general public on Tuesday 30 November 2021.

To secure your tickets before the general public, you can purchase tickets during the Opera Australia pre-sale, commencing on 24 November 2021. To access the pre-sale, join our waitlist.

How much do tickets cost?

Tickets start from $59 (plus booking fee) with a range of prices available. Ticket prices vary according to seat location and the performance time.

How will the pre-sale work?

The Opera Australia pre-sale is an opportunity to secure tickets to The Phantom of the Opera before they go on sale to the general public. The pre-sale begins on Tuesday 24 November at 10am AEST and finishes on Monday 29 November at 11.59pm.

If you have signed up for our waitlist, you will receive an email the day prior to the pre-sale, with a link that will allow you to purchase tickets from 10am. When you click on this link, you may be placed in a virtual waiting room before you can purchase your tickets. This waiting room ensures that our website can cope with the demand for tickets and allows for fair access.

When it is your turn, you will have 30 minutes to begin purchasing tickets on our website. You may wish to enter your email on the virtual waiting room page to receive a notification when it's your turn (although please note: this email may end up in your spam folder).

What if I can't find tickets?

As these performances were rescheduled from 2021, many of the tickets have already been purchased. If you're unable to find tickets at your preferred performance, we'd suggest trying a different date.

How long will I be in the waiting room?

This will depend on both your position in the queue and the demand. We do expect demand to be quite high. If you do not wish to spend time in the virtual waiting room, you can return later during the pre-sale period, when we expect waiting times to have decreased.

I bought tickets earlier this year — are they still valid?

You should have received an email recently informing you of your new dates and advising of your options. If you didn't receive this email, please contact us at customerservice@opera.org.au.

I already have tickets to see The Phantom of the Opera on Sydney Harbour. Is this a different production?

Yes! We're presenting two different productions of The Phantom of the Opera in 2022: one touring production at the Sydney Opera House from August 2022 and Arts Centre Melbourne from October 2022, and the other on Sydney Harbour from March 2022.

Both are fully staged productions of The Phantom of the Opera, but will have unique direction, choreography and designs, overseen by two separate creative teams. They will both feature the story you know and love, Andrew Lloyd Webber's iconic score performed by a large orchestra, and plenty of spectacle, but they will be quite different experiences; one under the stars and the other inside the beautiful Sydney Opera House.

Can I get tickets to The Phantom of the Opera on Sydney Harbour instead?

Yes! Tickets are currently on sale for The Phantom of the Opera on Sydney Harbour.

Can I buy a gift voucher?

Yes, you can buy a gift voucher from Opera Australia which recipients can use to purchase tickets to The Phantom of the Opera (subject to availability).

Click here to purchase a gift voucher.

What COVID Safety protocols will be in place?

Our performances of The Phantom of the Opera will comply with all Public Health Orders and adhere to our epidemiologist-approved COVID-Safe Plan. Full details of our COVID-Safe Plan will be published on the event page closer to the event. Ticketholders will be advised of any essential information in advance of their performance.

What if I can't attend due to COVID-19?

You can buy with confidence with our exchange policy.

If you are no longer able to attend, please exchange your tickets online. You may exchange over the phone or via email if you contact us before midday on the day of any weeknight performances, and midday Friday for weekends. Options for you may include:

  • Exchanging your tickets for a different future performance of the same production, subject to availability. If you exchange for a lower value ticket, we will refund you the difference in the ticket price. If you exchange for a higher value ticket, we will charge you the difference in the ticket price, subject to availability.
  • Exchanging your tickets for a different Opera Australia production, subject to availability. If you exchange for a lower value ticket, we will refund you the difference in the ticket price. If you exchange for a higher value ticket, we will charge you the difference in the ticket price.
  • If a ticket exchange is not available, we may issue a credit note for the value of your ticket to be used towards the purchase of tickets to a future Opera Australia event.

Read our full terms and conditions.

When will I receive my tickets?

If you have selected 'Email Tickets', you will receive your tickets 48 hours before the performance. If you have selected 'Standard Australia Post', you will receive your tickets in the weeks before your performance.

If you do not have your tickets within 24 hours of your performance, please contact our box office.

Who are the official ticketing agents?

Please purchase your tickets through authorised ticket sellers.

Opera Australia is the primary ticket seller for The Phantom of the Opera. We have also authorised other ticket sellers (including Sydney Opera House, Arts Centre Melbourne, Ticketek, Ticketmaster, TodayTix).

Opera Australia will cancel any tickets that we can identify have been purchased through unauthorised sellers for more than 10% above their original cost. Unauthorised sellers include but are not limited to Viagogo, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Ticketmaster Resale, Queen of Tickets, eBay or Gumtree.

If you attend an event with such a ticket, we will not admit you into the venue. We will also void forged and fraudulent tickets (for example, where multiple copies have been made of the same tickets).

There are an increasing number of unauthorised ticket resellers operating online. We don’t want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au.

You can also find detailed information about unauthorised ticket sales on the NSW Fair Trading website or the Victorian Goverment's guide.

What is the seating layout?

The Phantom of the Opera will be performed at the Joan Sutherland Theatre at Sydney Opera House, and State Theatre at Arts Centre Melbourne. Seating is in a temporary grandstand. Please view the seating plan:

How many tickets can I book online?

You can buy a maximum of 10 tickets online. To purchase more, please make a group booking.

How can I make a group booking?

To make a booking for 12+ tickets, email tourism@opera.org.au.

If you have further questions, please email customerservice@opera.org.au.